Why Choose One? Reyna Galan on Loyalty Personality Quiz

Are you a die-hard points collector or a sucker for instant rewards? Do you stick to free loyalty programs only, or are you happy to pay for perks?

If your answer is “…both?”, you’re not alone. In the latest episode of The Loyalty Personality Quiz, Reyna Galan, Loyalty Operations Manager at COPA Airlines, shows us that loyalty doesn’t live in extremes.

With experience behind the scenes of one of the 2025 Skytrax-winning airlines (seriously, multiple awards, including Best Airline in Central America & the Caribbean), Reyna brings both pro-level insights and relatable customer preferences to the table.

What kind of loyalty personality lands in the middle of the spectrum, but still believes deeply in values, emotional connection, and the power of a good coupon?

🎬 Watch the quick quiz to find out (and maybe spot a bit of yourself in her answers!).