IT Managed Services in 2025: The Market Is Moving—Are You?

70% of companies already rely on managed IT services, and another 20% are planning to join them. So why is this model thriving when some thought IT outsourcing was a thing of the past?

Stop wondering and take matters into your own hands. The IDC research, sponsored by Comarch, offers the complete picture.

Here’s What’s Happening

IT managed services are alive and well. In fact, they’re improving to meet growing customer demands at an unprecedented pace.

Did you know that 27% of companies in Western Europe are utilizing nearshoring solutions and 42% of large enterprises plan to move their managed IT services to nearshore locations? 

These findings come from the latest IDC research, “2025 Trends in Managed IT Services”, sponsored by Comarch (February 2025). The resource dives into what is influencing outsourcing trends this year and beyond. It provides a clear picture of where the market is heading—and what CTOs, IT Directors, and other decision-makers need to consider right now.

Here’s a preview of what’s inside:

• Why organizations are turning to managed services and why. 
• A breakdown of the most in-demand services and the operational models that businesses are choosing. 
• The key benefits that make outsourcing a strategic advantage. 
• Common concerns and resistance points preventing businesses from fully embracing managed services. 
• The main obstacles companies face when outsourcing IT and how to navigate them. 
• Critical factors to evaluate when selecting a managed services provider. 
• Emerging trends shaping the future of IT outsourcing. 
• Actionable steps for IT leaders looking to optimize their managed services strategy.

The Market Is Moving—Are You?

The research confirms what many in the industry are sensing: IT leaders are on the move, and those who hesitate may be disadvantaged. Companies are prioritizing agility, efficiency, and closer collaboration with service providers. The question isn’t whether to adapt, but how quickly you can do so.

Some key takeaways from the research:

• Managed IT services are the new standard. The biggest drivers? There is a need for infrastructure and security support. DevOps as a Service is also on the rise—while 32% of companies already use it, many more plan to adopt it within the next 18 months.
• It’s no longer just about cutting costs. 39% of companies prioritize pricing, but there are more important factors. Better security, lower risk, and the agility to adapt to change faster also play a role.
• Tech alone isn’t enough—expertise matters. Nearly 4 out of 5 organizations see the future of managed IT services as a balance between automation and human expertise.

Get the Complete Picture

These insights are just the beginning. The IDC resource goes deeper into the data and provides actionable growth strategies for C-level executives and senior IT management, offering practical ways to accelerate IT service delivery, strengthen business resilience, and drive long-term growth.

Get the full IDC study to see how top organizations are staying ahead—and how you can too.